Refund policy

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Change of Mind Returns

If you change your mind about a Pipco purchase, we will gladly accept a return within 30 days of you receiving the item - as long as the item is in new and unused condition with the original packaging intact.

To request a return, please contact us at hello@pipcopets.com.au.

Once we approve your return, please send the item back to:

Pipco Pets
Melissa Lee (Phone: 0421 662 362)
Parcel Locker 10205 09352
12 West Parade
West Ryde NSW 2114

Upon receiving the item back in acceptable condition, we will issue a full refund for the price of the item. With apologies, we cannot refund the cost of the original shipping or cover return shipping for change of mind returns.

Exchanges

You are more than welcome to exchange an item within 30 days of receiving it if is still in new and unused condition with the original packaging intact.

Please contact us at hello@pipcopets.com.au and we will be happy to help you arrange this.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible at hello@pipcopets.com.au if you feel the item is defective, damaged or if you receive the wrong item. Items found to be faulty, damaged, or incorrect will be replaced or refunded at no extra cost to you!

Refund Method

Where a refund is issued by us, we will send the funds back via your original payment method. Remember that it can take some time for your bank or credit card company to process and post the refund too.

Shipping Costs and Times

Please see our full Shipping Policy here.

 

If you have any further questions, please don't hesitate to contact us at hello@pipcopets.com.au.