Shipping policy
Order Processing Time
All orders are dispatched from our premises in Sydney within 1 business day (excluding weekends and public holidays), unless stated otherwise.
If any issues arise preventing dispatch within this timeframe, we’ll contact you as soon as possible via the contact details provided at checkout.
🇦🇺 Domestic Shipping (Australia)
Shipping Rates
We ship orders Australia-wide via Australia Post.
-
Standard Shipping: $5.99 flat rate for orders under $79; FREE for orders over $79
-
Express Shipping: from $10 – $50 depending on parcel size
Exact rates are shown at checkout before payment.
Delivery Estimates
(STANDARD POST)
| State | Region | Estimated Delivery (Business Days) |
|---|---|---|
| NSW | Sydney Metro | 1–2 |
| NSW Country | 3–4 | |
| ACT | Canberra | 2 |
| VIC | Melbourne Metro | 2–3 |
| VIC Country | 3–5 | |
| QLD | Brisbane Metro | 2–3 |
| QLD Near Country | 2–4 | |
| QLD Far Country | 3–5 | |
| Far North QLD | 5–7 | |
| Far North QLD Remote * | 7–12 | |
| SA | Adelaide Metro | 2–4 |
| SA Country | 2–5 | |
| WA | Perth Metro | 4–5 |
| WA Country | 5–8 | |
| WA Country Far | 7–10 | |
| TAS | TAS Metro | 3–5 |
| TAS Remote * | 4–8 | |
| NT | Darwin | 4–7 |
| Alice Springs | 6–9 | |
| NT Other * | 12–13 |
*Deliveries to islands off Tasmania, Far North QLD and NT require 9–26 business days.
Delivery Estimates
(EXPRESS POST)
|
State |
Region |
Estimated Delivery (Business Days) |
|
NSW |
Sydney Metro |
1 |
|
|
NSW Outer Metro |
1 |
|
|
NSW Other |
1–2 |
|
|
NSW VIC Border |
2 |
|
|
NSW Rural |
2–3 |
|
ACT |
Canberra |
1 |
|
|
ACT Other |
2 |
|
VIC |
Melbourne Metro |
1 |
|
|
VIC Other |
2–3 |
|
|
VIC Rural |
2–3 |
|
QLD |
Brisbane Metro |
1 |
|
|
QLD Gold Coast |
1 |
|
|
QLD Outer Metro |
1–2 |
|
|
QLD Other |
2–3 |
|
|
QLD Rural |
3–4 |
|
SA |
Adelaide Metro |
1 |
|
|
SA Other |
2–3 |
|
|
SA Rural |
3–4 |
|
WA |
Perth CBD |
1 |
|
|
Perth Metro |
2 |
|
|
WA Other |
3–4 |
|
|
WA Rural |
4–6 |
|
TAS |
TAS Metro |
1 |
|
|
TAS Devonport |
1–2 |
|
|
TAS Country |
2–3 |
|
|
TAS Remote |
4 |
|
NT |
Darwin & Katherine |
3–4 |
|
|
Alice Springs |
4 |
|
|
NT Rural |
4–5 |
🇦🇺 International Shipping (New Zealand)
We currently ship to New Zealand via Australia Post International Standard. (Express International is not currently offered.)
Shipping Rates
-
AUD $5.99 – $50 (depending on parcel size)
-
Exact rates are shown at checkout before payment.
Delivery Estimates
-
4-7 business days to New Zealand metro areas
- Rural or remote destinations may require 9-26 business days
🌍 Shipping to Other Countries
If you’d like to place an order to a destination outside Australia or New Zealand, please email us at hello@pipcopets.com.au with your shipping address and the items you’d like to order.
We’ll calculate the most accurate international shipping cost and estimated delivery time for you manually.
Depending on your country’s import regulations, your order may be subject to customs duties, taxes, or other fees upon arrival. Pipco Pets is not responsible for these charges - they remain the responsibility of the recipient.
📦 Order Tracking
Once your order is dispatched, you’ll receive an email containing your Australia Post tracking number.
Track your parcel anytime at auspost.com.au/track.
If you have concerns about your parcel’s whereabouts, please contact us at hello@pipcopets.com.au with your name and order number.
🔁 Returns and Refunds
Please refer to our full Returns Policy for details on returns, exchanges and refunds.
If you have any questions about shipping or delivery times, please contact us at hello@pipcopets.com.au